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FAQs

Hounds and Hers is a subscription box tailored half for you and half for your dog. It is free to cancel at any point!

Simply head to our Join The Club page and fill out all of the information for you and your pup so we can tailor your box to suit you!

We like to treat both dog and Mama together! 

Each box will feature 2-4 products for your dog, for example toys, treats and accessories etc. The other half will be 2-4 products for you, such as drinks, snacks, dog mama apparel and beauty products.

This depends on the time of month you place your order. Our sign up period is between the 6th of the previous month to the 5th of the current month. For example if you would like to order the December box the sign up period for this is between November 6th and December 5th. Any order placed on or after December 6th would be for the January boxes.

Of course – what an amazing gift! We offer gift subscriptions where you can send a dog owner 3, 6 or 12 month’s worth of Hounds & Hers boxes.

Alternatively, head over to our gift page to shop our range of themed gift boxes that allow you to build a bespoke gift to suit every recipient and every budget!

Yes! We can tailor the boxes to suit human requirements such as Vegan, Vegetarian, Dairy free & gluten free. Please leave a note at the checkout letting us know. If you have a specific requirement not listed above please email us at contact@houndsandhers.co.uk and we can advise if this is something can can cater for.

 

We can usually tailor the boxes to suit most dietary requirements for your pups, however we always ask if you could contact us first to confirm if this is something we can cater for or not!

In our subscription boxes we can include treats suitable for puppies over 8 weeks old if you leave a note at the checkout letting us know how old your puppy is. However, the toys included state from the manufacturer ‘not recommended for dogs under 36 weeks’, therefore although we can tailor the boxes to include smaller and larger toys we can not recommend the toys for pups under 36 weeks.

Credit card or debit card are the options we offer.

Your subscription will renew on the same day you originally started your subscription. For example if you started on the 3rd, your renewal will always be the 3rd. If another date within the month suits you better we can easily adjust it to a date to suit. Please send us an email to contact@houndsandhers.co.uk and we will be happy to help.

Hounds & Hers boxes are dispatched on the 5th of every month depending how it falls! They normally take between 2-4 days to arrive at your door within the UK.
If you have any issues please get in touch at contact@houndsandhers.co.uk
Gift boxes are shipped within 1 working day and standard delivery usually take between 2-3 working days.
Subscription boxes are shipped on the 5th every month and usually take between 2-3 working days.
As with all orders most arrive within 2-3 working days however, occasionally they can take longer than the predicted timescale due to Royal Mail delays. If your order hasn’t arrived within 2 weeks of receiving your ‘Its on its way’ email please drop us an email!

No need to worry! If you received an order confirmation via email we have received your order. Your order will say it is processing until it is dispatched which will then change to complete. If you have any questions please contact us at contact@houndsandhers.co.uk and we will be happy to help!

Of course you can. With our subscription, there is no contracts and no commitments, you can leave with a click on a button!
You can cancel at anytime free of charge. It’s super easy, head over to ‘My Account’, select the cancel button and fill out your details. Make sure you cancel before your renewal date to ensure you don’t get charged for the following month, for example if your renewal date is the 3rd you must cancel before the 2nd of the month. If you paid via Paypal you may need to cancel it over there too.

We are always looking for new collaborations! If you have a product you think our subscribers would love or you are blogger and are interested in doing reviews etc. Please get in touch with Ellie using the email: ellie@houndsandhers.co.uk